Babble is a leading technology business that is reimagining how we do work. Founded in 2001, the company works with over 4,000 organisations in a wide range of sectors – including financial, health and education, travel and accommodation, and public services – by sourcing deploying and supporting locally the very best cloud solutions.

Babble’s growth over the last few years is one of the big success stories in its industry. This is demonstrated by the private equity investment of Graphite Capital in November 2020 - which was supported by reinvestment from LDC and management - to accelerate the buy and build strategy for the business. Annual revenue has rapidly grown to £40m – over 90% of which is recurring. It has over 25,000 cloud-based users, 34,000 mobile connections and 4,000 CCaaS supported agents.

Babble is committed to encouraging diversity of skills, experience and ability amongst our workforce, and to creating an inclusive environment that is free of discrimination. We encourage applications from all backgrounds and communities and value the positive impact that diversity of thought has on our teams.

The Purpose of your role

As a credit controller you will play a critical role in supporting the finance team by delivering accurate and concise information to clients and account managers on request. The successful candidate will be joining an existing credit control team, who will be working alongside you. The right candidate will share our passion for excellence and have the drive to succeed in this demanding and sometimes complex role.

Key Responsibilities

• Phone Support for Customer Queries/Internal Queries.
• Management of Billing Cases - Customer queries.
• Management of credit control cases
• Maintain Customer Records.
• Running of Adhoc Invoicing
• Uphold responsibility for allocated accounts.
• Adhoc Bill run Tasks where required

What good looks like for this role

The successful candidate will be organised, and self-motivated and will need to be an effective communicator, show a high level of attention to detail and be a team player. Experience in working in this type of team would be an advantage but is not necessary, as training and support will be given for this role.

• You will be counted on to manage your own case load in a timely and professional manner dealing with all manner of queries and disputes for subscription-based contracts.
• In more difficult cases you will need to decide when to escalate them to the Contracts Manager for resolution.
• You must be cool under pressure and will need to be confident in your role as you will be dealing with individuals in senior positions when resolving contract disputes and queries.
• You will need to create and maintain strong relationships both within and outside the organisation, as you will be working with other teams across the business to ensure services are ended as per the client’s instructions.
• This is an extremely fast paced team, you need to be tenacious, conscientious, efficient, and diligent at all times.

Requirements for the role

• Proven experience in Billing
• Proven experience in Telecoms desirable
• Good organizational skills
• Excellent communication skills
• Ability to adapt to tight deadlines
• Work comfortably individually and as part of a Team

What you also need to know

Schedule:

• Monday to Friday
• Hours will be core UK hours (8am – 5pm)
• You’ll be working under our credit control manager.

Why would you work at Babble?

• Competitive salary
• 23 days annual leave plus bank holidays with increased annual leave based on length of service
• We are changing the way our space works by innovation. Why wouldn’t you want to be part of that?

The recruitment journey

We want to fill this role quickly, but we want to get the right person for the role. The recruitment process will consist of a screening call with the Manager. If you proceed past this then you will have a second follow up interview with one other member of the Executive Leadership Team / management team.

Job Type: Full-time