Our IT division is looking to recruit a 2nd/3rd Line IT Support Technician, who will report to the IT Service Manager

Our IT division is looking to recruit an IT Support Engineer, who will report to the IT Service Manager.

The successful post-holder will act as a technical resource within the IT department and play a key role in implementing projects and helping maintain our existing customer base, it is imperative that any work completed results in infrastructure, systems, and services, being reliable, scalable, secure, efficient, well-controlled and documented, adhering to ITIL best practices.

This is a genuine career opportunity for a talented 2nd/3rd Line IT Support Engineer / Technician experienced in Windows Server and Virtualization technologies and Layer 2 / 3 networking. On offer is a key position working on a broad range of the latest technology, with a team of talented colleagues.

Installation, configuration, maintenance, and support of infrastructure and systems

Offer expertise within the team for the resolution of all technical incidents and problems

Make a significant contribution in delivering continual tangible and measurable benefits and value in terms of improving customer service & satisfaction and operational efficiency, whilst reducing risk and operational costs to minimal levels

Proactively identify opportunities and create and deliver robust business case proposals to the team Manager to improve reliability, stability, and efficiency

Instigate and orchestrate changes to infrastructure and systems, in line with change control processes

Facilitate and typically lead, the management of medium/large technical projects and complex work packages into business as usual operations

Support, coach, and mentor the more junior members of the team, leading by example

Contribute with ideas and suggestions on continuous service improvement

Develop, produce and maintain IT documentation and follow IT procedures as required

Skills and Experience:

• Strong knowledge or understanding in these key areas:
• Microsoft Server technologies; MS Server, MS Clustering, Active Directory Services, Group Policy, Windows Remote Desktop
• Virtualisation technologies; VMware ESX Server, Hyper-V
• Server Hardware: HPE & Dell Servers.
• vSphere, HA, Citrix XenApp
• Microsoft Azure, Office 365
• Backup/Archiving technologies; Veeam Backup and Replicatio
• Server Networking including TCP/IP, DNS, WINS, DHCP
• Scripting knowledge (PowerShell)
• Disaster Recovery, Replication and Recovery services
• Storage technologies: SAN (HPE)
• Experience supporting SME / Enterprise level infrastructures
• Excellent analytical and problem-solving skills to achieve prompt resolution
• Strong experience of incident and problem management including 3rd party service providers
• Capable of managing concurrent projects
• Solid operational understanding of service management standards and tools; ITIL V3 Foundation qualified
• Industry recognised qualifications including but not limited to Microsoft Certified (MCSA, MCSE) and VMWare Ce

Job Types: Full-time, Permanent

Salary: R38,019.39 - R50,669.62 per month

Experience:

• IT support technician: 8 years (Required)

Ability to Commute:

• Cape Town, Western Cape (Required)

Expected Start Date: 2024/01/02